Emotional Pro

Get ready for field-tested, powerful techniques for getting people to do just what you want them to do, whether it’s your boss, your partner, a relative visiting your home or a client or team member when Mark Goulston, author of Just Listen! appears on Internet radio’s Full Power Living 9 a.m. PT (10 MT, 11 CT, Noon ET) January 7, 2010.  Chat live on the site.

When is the last time you were frustrated because, no matter how hard you tried, someone with whom you were trying to communicate, work with or live with proved nearly impossible to get through to?  Perhaps they nodded and said “okay” to your request, and then did nothing, to the point that you wanted to throw up your hands and run away screaming.  What did you do?  Attempt to show that person the logic of your idea or proposal, raise your voice, get angry, or “lose it”?  Most people don’t know what to do or say to get through to others.  Imagine knowing just what to do and say to face down the bully at work, to stop whiners from gaining access to you, to help people you love when they are in crisis, and to keep yourself from going over the top in frustration whenever you encounter someone that blocks you from getting through to them!