Sept. 4 Radio Show: Recognizing Complaints as Gifts! – Emotional Pro
September 3rd, 2008
Listen each Thursday at 9 a.m. PT to Full Power Living, on air since 2004 doing its job of “awakening the world to the power and importance of human emotions.” Live Chat or Call toll-free 800-630-7858 .
Dr. Janelle Barlow President of Time Management International-US, author and Professional Speaker Dr. Janelle Barlow revisits the concept of A Complaint is a Gift, her book in which she utilizes the (usually negative!) emotions of customers as material for improving businesses! Janelle has studied the most successful large businesses in the world, finding those that use Complaints to improve their service and business, and those that fail miserably. Weaving research studies, practical experience and business acumen together, Dr. Barlow leads you to a fuller understanding (and use) of complaints–a practice that can be used on the job and at home!
