Posted on Apr 26th, 2005 No Comments »
Continuing with our focus on emotions in business, we’re talking with Janelle Barlow about that mysterious frontier where "emotional intelligence meets the experience economy." How fast can a business lose business if it doesn’t take its customer’s emotional reactions to their experiences with businesses and service providers? She’ll discuss ideas from her new book, "Branded [...]
Posted on Apr 19th, 2005 No Comments »
Glickstein and Friesen say that "anyone can learn leadership" because leaders are made, not born. Through a revolutionary process called "Alpha Presence," they offer the abilities shared by all great leaders, broken down to manageable components and exercises that everyone can do. Glickstein warns that leadership is not a checklist of skills, but is about [...]
Posted on Apr 12th, 2005 No Comments »
Dennis Bakke’s goal as head of his multi-billion dollar energy corporation is to make one decision per year. He advocates everyone in the business do the same, with the proviso that they get advice prior to implementation. Assumptions he makes about people who work with him (at all skill levels and functions) include: They are [...]
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