Emotional Value and Branded Customer Service with Janelle Barlow – Emotional Pro
April 26th, 2005
Continuing with our focus on emotions in business, we’re talking with Janelle Barlow about that mysterious frontier where "emotional intelligence meets the experience economy." How fast can a business lose business if it doesn’t take its customer’s emotional reactions to their experiences with businesses and service providers? She’ll discuss ideas from her new book, "Branded…