Archive for April, 2005

Emotional Value and Branded Customer Service with Janelle Barlow – Emotional Pro

April 26th, 2005

Continuing with our focus on emotions in business, we’re talking with Janelle Barlow about that mysterious frontier where "emotional intelligence meets the experience economy." How fast can a business lose business if it doesn’t take its customer’s emotional reactions to their experiences with businesses and service providers? She’ll discuss ideas from her new book, "Branded […]

Alpha Presence: The Power of Absolute Engagement with Lee Glickstein and Rich Friesen – Emotional Pro

April 19th, 2005

Glickstein and Friesen say that "anyone can learn leadership" because leaders are made, not born. Through a revolutionary process called "Alpha Presence," they offer the abilities shared by all great leaders, broken down to manageable components and exercises that everyone can do. Glickstein warns that leadership is not a checklist of skills, but is about […]

Joy at Work with Author/ Businessman Dennis W. Bakke – Emotional Pro

April 12th, 2005

Dennis Bakke’s goal as head of his multi-billion dollar energy corporation is to make one decision per year. He advocates everyone in the business do the same, with the proviso that they get advice prior to implementation. Assumptions he makes about people who work with him (at all skill levels and functions) include: They are […]

AIDS Research of Candace Pert, Ph.D. and Michael Ruff, Ph.D., and Psychosomatic Wellness – Emotional Pro

April 5th, 2005

You may not have been aware as you lived the last 16 years of your life that Candace Pert, Ph.D. and research colleague Michael Ruff, Ph.D. were toiling away in the lab to find a way to slow down the spread of AIDS. Both Professors at Georgetown University in Washington, D.C., they present their exciting […]